How do I contact suppliers?

There are several methods to contact the suppliers.
Method 1: Contact supplier on item page
You could click "contact supplier" button to send an inquiry to the supplier through email or you could click "Chat Now" to start chatting with the supplier in real time (Leave messages if the supplier is offline).

 

Method 2: Contact supplier on Minisite page
Click the supplier's company name to its minisite, click Contacts to check its contact info.

 

In your first message, you should always do 3 things:
1.Demonstrate that you are a serious buyer with a legitimate business
To demonstrate that you’re a serious buyer, introduce yourself and describe your business. Also make sure you’ve completed your profile and have a professional email address for your business.

2.Describe in detail the product you want to source
Provide detailed information about the product you want to source, including:
●Specifications
●Packaging
●Any other critical points (safety, branding, etc.)
●Photos

3.Ask questions to determine if the supplier is a good fit for your business
Be specific and ask questions to help narrow the field, including:
●Price per certain order volumes
●Obtain copies of certifications (FDA, CE/Europe and China standards)
●Available units/stock
●Shipment origin
●Obtain shipment dimensions and weight

In the Messages under My Alibaba on the top menu, you will be able to keep track of conversations with different suppliers. If you’re on our mobile app, you can also make use of our real-time translation feature and video chat feature (available between US-based buyers and China-based suppliers) to make your communication easier.