Why cannot I pay for my Trade Assurance order via wire transfer?

Please find the specific failure message on the payment page.

1) T/T beneficiary account number cannot be recognized
Go to "order details" > "payment details" to check the suppliers beneficiary account information. Make a note of this number and then proceed to your local bank to make the wire transfer, or make the transfer online if the online banking service is available.

2) The swift code cannot be recognized
Use the swift code CITIHKHX or CITIHKHXXXX when making your payment, either is okay. For the beneficiary bank, choose Citibank, N.A., Hong Kong Branch, instead of CITI BANK HONGKONG BRANCH.

3) The contact address of the beneficiary is required
The beneficiary isthe supplier, contact your supplier directly to get their address.

4) There is no T/T payment option on the payment page
T/T payments can only be made offline. Please note down the beneficiary bank account information and go to your local bank to make the wire transfer. Click here about how to check the beneficiary bank account.

5) Routing number is required
The BSB number is usually the same as the swift code. If the swift code doesn't work, enter N/A as the BSB number.

6) IBAN code is required
The IBAN code is usually the same as the beneficiary bank account number, try entering that into the field.

7) Zip code required
The zip code is 999077.

Remember, if you have any issues along the way, you can always contact an Alibaba.com representative for help.