How do I return products via Easy Return?

You have the option of using the shipping method offered by the warehouse or returning the items yourself.

Note:

1 You have 15 days from the time your Easy Return is approved to return the product to the warehouse.

2 The warehouse will cover the shipping fee if you choose to use the shipping methods offered by the warehouse

3 You will be paying for the shipping fee if you choose to return the items yourself.

First method: shipping method offered by the warehouse

Step 1: On a piece of paper, write down the Trade Assurance order number and place it inside the package.

Step 2: Print the shipping label provided by warehouse and stick the shipping label on the box.

Step 3: Drop the package at the post office

Note: You are not required to pay for shipment; the warehouse will cover the shipping fee. Once the buyer has filed for Easy Return, the buyer must return the items within 15 days.

Second method: return the package on your own

Step 1: On a piece of paper, write down the Trade Assurance order number and place it inside the package.

Step 2: Go to the post office, stick the shipping label on the box and drop it at the post office. You could copy the shipping address after you choose ‘Other logistics carriers’

Step 3: Fill out the Easy Return application with the package provider and tracking number.

Note: Please keep in mind that you will be paying for the shipping fee.