How do I use Easy Return service?

To use Easy Return service, you may be interested in following questions：

• Condition to apply for Easy Return

• How to apply for Easy Return

• How to return products via Easy Return

In what condition can you apply for Easy Return?

1）The product must be eligible for Easy Return.

2）The total amount of the product (including shipping fees and excluding tax) should be no more than USD 2,000.

3）The shipping address is in one of the following countries: Australia, Belgium, Canada, Czech Republic, France, Germany, Italy, the Netherlands, Poland, Portugal, Russia, Spain, the United Kingdom, and the United States.

4）The reason for the return is due to product quality issues.

5）You can apply for Easy Return once per Trade Assurance order. For example, if you purchased 10 products in a single order and returned 2 products via Easy Return, the remaining 8 products cannot be returned via Easy Return.

 

How to apply for Easy Return?

1）Find the order you want to return and click "Apply for refund"

2）Fill out the required information and provide evidence to support your application. After you submit, you will usually receive the result within 48 hours.

Terms and conditions:

Easy Return is only available for orders with the following refund reasons: "Poor quality" or "Wrong materials."

 

 

How to return products via Easy Return?
1. Take photos or a video of the package before you return. The photos or the video may be used as evidence.
You have the option of using the shipping method offered by the warehouse or returning the items yourself. You have 15 days from the time your Easy Return is approved to return the product to the warehouse.

First method: shipping method offered by the warehouse
Step 1: On a piece of paper, write down the Trade Assurance order number and place it inside the package.
Step 2: Go to the post office , stick the shipping label on the box and drop it at the post office.
Step 3: fill out the Easy Return application with the package provider and tracking number.
Note: You are not required to pay for shipment; the warehouse will cover the shipping fee. Once the buyer has filed for Easy Return, the buyer must return the items within 15 days.

Second method: Return the package on your own
Step 1: On a piece of paper, write down the Trade Assurance order number and place it inside the package.
Step 2: Go to the post office and fill out the Easy Return application with the package provider and tracking number.
Step 3: Stick the shipping label on the box and drop it at the post office.
Note: Please keep in mind that you will be paying for the shipping fee.

Alibaba will offer a refund as soon as the warehouse confirms the delivery of your returned package. Usually, it will be returned to your bank account within 20 business days.
When you apply for Easy Return, Alibaba.com can only return the product amount and the shipping fee, excluding the processing fee, VAT, and coupon.
Alibaba.com will notify you and take further action if the returned items are damaged, different from the original, or missing.