Alibaba.com Membership Benefits

Alibaba.com Membership (buyer level name)

Seed

Scaleup

Enterprise

Enterprise Pro

US $10 off with a new supplier

（Get a US $10 coupon on your first order equal to or more than US $100 from featured suppliers.）

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Quick refunds

（Enjoy refunds on orders less than or equal to US $1,000. Members must apply for a refund within two hours of placing the order.）

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Claim up to US $80 in coupons

(Claim any three days a month to receive US $80 in coupons. )

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Discounted samples

(Enjoy up to 90% off featured samples)

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Member prices

（Enjoy up to 50% off featured products.)

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Payment Terms

(A flexible payments service that allows eligible businesses to settle their balance 30 or 60 days after shipment, interest-free. )

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60-day order protection

(Enjoy extended security on orders. Members have up to 60 days after receiving their products to apply for a refund if there are product quality issues or the supplier does not ship on time.)

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Six US $500 coupons

(Enjoy six US $500 coupons that can be applied to Trade Assurance orders of US $20,000 or more from select suppliers.)

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VIP matching service

(Get matched with top-ranking suppliers exclusively handpicked to meet your sourcing needs.)

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Dedicated customer service

（Enjoy real-time support from dedicated customer service representatives.)

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Pro customer service

(Get access to exclusive support from pro customer service representatives. Enjoy upgraded after-sales services and the ability to schedule customer service appointments.)

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