What can I do if here is issue with the goods received for my offline order?

According to Alibaba dispute rules, Alibaba.com will only handle the complaint if the supplier fails to deliver products after payment or if the buyer refuses to pay after delivery. We will not handle complaints related to product conformity, damage, or shortage.

Therefore, we strongly suggest that you make payments online via Alibaba.com and add Trade Assurance to protect your payments and products.