What can I do if I failed to submit offline dispute?

• When you fill the description, please do NOT use special characters such as "/ ' ~ $ &" or multi-language, only English words are supported.

• Please make sure your network works well when upload the evidences on the complaint page.

• To clean your browser cache, change to another browser (we recommend Chrome), or change computer directly.

• Please upload .zip attachments within 10MB or change the format to .doc, .docx, .eml,.msg, .pdf, .rar, .zip, .jpg, .gif, .xls, or .xlsx formats.