What can I do if I forgot my password?

If you forgot your password, you could try to retrieve password by following below steps:
1. Click “Forgot Password” on the Sign In page.

 

2.Fill in your registered email address, scratch out two chickens and click 'Submit'..

 

3. There are 4 options for you to verify your account first .

• “By Email Verification”, The first verification code will be sent to your registered email address automatically, please check. If you didn't receive the code within 15 minutes, please click “Click here to receive verification code” to get the verification code again. The verification code is only valid for 15 minutes after you clicked the button. Also, please do not repeatedly click.

• "By Answering questions" means you set up some questions before which can help you reset your password.

• "By Phone Verification"(only available if you have bound your mobile phone number to your account) ". 

5. Once received the code and enter it or you answer the questions correctly.  you'll be directed to the password reset page. Follow the instructions to reset.

Note: The process for phone verification is the same as that of email verification.