What can I do if refund is processed but my paying credit card is closed?

Kindly note that Alibaba.com can only proceed the refund of the Trade Assurance order to the original paying credit card.If the credit card you used to pay is expired or invalid, we would suggest you to confirm with your bank whether they couldtransfer the funds to your new card.

If not, please provide below documents and we need to check further:

1. Formal statement (card number and card holder need to be mentioned) from your issuing bank which indicates the original paying card is invalid.

2. Confirm letter from your bank which indicates the fund has been returned to Alibaba.com.

3. Provide new beneficiary bank account information as below to proceed the refund again (beneficiary name should be same as the card holder).

- Beneficiary account number (can contain only letters and numbers, no space and any punctuations)

- IBAN code (International Bank Account Number, no space)

- Beneficiary name

- Beneficiary bank

- Beneficiary bank swift code6. Beneficiary address

- Beneficiary bank country

-Intermediary bank swift code (If there is any)

-BSB code:(if the beneficiary bank country is Australia)

-IBAN code: (if the beneficiary bank country is in Europe)

-Routing number: (if the beneficiary bank country is USA)

-Sort Code: (if the beneficiary bank country is GB)

NOTED:

1. The bank will charge a handling fee in the process of remittance.

2. The refund would be sent in USD. If you want refund in other currency, please provide the account which aeccept that currency and it could difference in exchange rate.

2. According to bank regulatory requirements we could only make refund to the original account you paid for this order, if you provided other account or incorrect account information, refund might not be successfully made to you and you have to bear the risk and extra fees if money is returned.