What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?

Your orders will be protected up to 30 calendar days after confirming receipt which means you could submit dispute within 30 days after confirming receipt of goods in the event of quality or shipment related problem.

If the order be confirmed receipt automatically when you do not receive goods, please check the shipping status first. If the goods will arrive within 30 days, you can wait patiently; Otherwise you are suggested to negotiate with the seller for settlement or you can file a dispute within 30 days.
If there is any quality issue of the goods, you are suggested to negotiate with the seller to settle the dispute as a first step. If the result is not satisfactory, you can file a dispute with Alibaba.com within 30 calendar days.

Please refer to follow information to know more on how your order is confirmed receipt:

Important:
Currently, due to the impact of the global epidemic, each express company has varying degrees of logistics and transportation delays. If there’s a tracking number in your order, you may wait a bit longer to get the goods. Since trade assurance covers on-time shipping and goods quality only, it’s rather beyond our protection for transit timelines. It is always advisable to contact your supplier or shipping company for logistics updates.