What should I do if I am unsatisfied with the result of my case of the logistics order?

①If the case is still being negotiated, you can request the involvement of Alibaba.com by clicking "Escalate case."

②If Alibaba.com is already involved in the case, you can provide your proposal on the refund application page directly. Alibaba.com will try to negotiate and reach a solution that can satisfy both parties.

③If the case is already closed, you can open a new case if it is still within 30 days after order completion. Alternatively, you can request online assistance by clicking "Need help."