What should I do when my package is lost for my logistics order?

①First, you can try contact the freight forwarder and confirm if they can provide a solution.

 

②If there is no agreement reached , you can try to apply for refund.  How to manage your raised refund application please click here.("My Alibaba"
>> "Order details" >> "Transactions" >>"Refunds and services".)

 

 

③If you and the forwarder cannot reach a solution during the negotiation process, you can escalate the refund case and obtain an arbitration from Alibaba.com. Our dispute agent will deal with your case within 3 working days.