Why cannot I pay for my Trade Assurance order via Credit Card?
The specific payment failure reason shows on the payment page.You can check the payment failure reason.
Step 1 Click "Payment Records" to get specific information about payment failure. Then you can follow the action to do.
The specific payment failure reason shows on the payment page.
1) Card type wrong
Failure message：Supported cards: Visa / Mastercard / American Express / JCB / Diners / Discover. Please try another card or explore other payment methods
Failure reason：The card type you used is not supported.
Suggestion：Please use Visa / Mastercard / American Express / JCB / Diners / Discover card, or other payment methods to try again
2) Ecommerce service unavailable
Failure message: Ecommerce is not enabled. Please try another card or explore other payment methods
Failure reason：Ecommerce service is not enabled
Suggestion: please open Ecommerce service, try another card or explore other payment methods
3) Unauthorized by card issuer
Failure message: Current payment is failed on this transaction
Failure reason：This transaction is not unauthorized by card issuer
Suggestion: Please contact your card issuer for authorization, try another card or explore other payment methods
4) Insufficient funds
Failure message: Transaction was rejected by your bank due to insufficient funds. Please contact your bank. You can also try another card or explore our other payment
Failure reason：The card’s fund is insufficient
Suggestion: Please recharge to your card, try another card or explore other payment methods
5) Card information incorrect
Failure message: Card information mistake. Please confirm the card number, expiration date, CVV, cardholder name and billing address are all correct. Or pay via other payment methods
Failure reason：Card info filled in is incorrect
Suggestion: Please ensure the card number, expiration date, CVV, cardholder name and billing address are all correct, try another card or explore other payment methods
6) For security concern
Failure message: Current payment is failed on this transaction. Please pay via other payment methods
Failure reason：This transaction was rejected for some security concern by Alibaba. Alibaba runs regular routine check on the payments of all members on Alibaba.com. If your payment is covered at random and detected unsafe, you might be rejected to pay. Whether you're covered by the check is determined by the system automatically.
Suggestion: Please pay again via other payment methods, like T/T. This card no longer allowed to pay for this order.
7) Exceed payment limit
Failure message: Current payment is failed on this transaction as it exceeds per transaction limit. You can pay via other payment methods
Failure reason：The payment exceeds the transaction limit
Suggestion: Please pay again via other payment methods, like T/T
8) Credit card expired
Failure message: This card has expired. Please try another card or explore our other payment
Failure reason：This card has expired
Suggestion: Please try another card or explore other payment methods
9)Reverse_reason_order_amount_not_match
Failure message: Order amount doesn't match, please contact customer online service to provide wire transfer or TT account to get the refund.
Failure reason：Seller changed the order amount.
Suggestion: Please contact customer online service to provide wire transfer or TT account to get the refund.
10) Reverse_reason_order_closed
Failure message: Order has been canceled by seller/buyer, please contact customer online service to provide wire transfer or TT account to get the refund.
Failure reason：Seller/Buyer canceled the order.
Suggestion: Please contact customer online service to provide wire transfer or TT account to get the refund.