Why the refund I received for Trade Assurance order is insufficient?
Please note that due to refund processing fee, the refund you received might be less than the refund agreement reached. And the refund processing fee varies from different payment methods. Please find details below:
Payment Method | Refund Processing Fee at Alibaba.com | Refund Receiving Time | |
Credit/Debit Card/Apple Pay/Google Pay | Via Card | Free | 10 Working days |
Master Card | |||
American Express | |||
Diners | |||
JCB | |||
CUP Card | |||
CB Card | |||
Korean Local Cards | |||
Interac Card | |||
Paypal | Paypal | Free | If you paid with debit or credit card, the refund will go to the card within 30 days. If you paid with your PayPalbalance or a bank account, the refund will go to your PayPal balance within 3-5 business days. |
Wire Transfer(T/T) | Domestic Transfer | Depends on the local bank | 3-7 working days |
International Transfer | $30 | ||
Western Union | Western Union | $30 | 7 working days |
Boleto | Boleto | Free | 10-15 working days. It depends on Boleto |
Online Transfer | Europe( Trustly, iDeal, Sofort, Giropay, PayU, P24, Bancontact, EPS); Malaysia(MOLPay) | Free | 3-5 working days |
Janpan( Pay-easy), Thailand( MOLPay), Indonesia( DOKU), Philippines( DragonPay) | $30( by TT only, fees can be shared between buyer and seller) | 1-3 working days | |
Afterpay/Clearpay | Afterpay/Clearpay | 2-5 working days | |