Why was my logistics order automatically completed?

When you have received the shipment, you need to confirm receipt by visiting the order details page, otherwise Alibaba.com will automatically complete the order if any of the following conditions are met:

Port-to-port order: if 15 days have passed since the shipping status changed to "Arrived at destination"; or, if no tracking information is available, the order will be automatically completed 60 days after the dispatch time.

Door to door: if shipping status shows "Delivered", the order is completed; if no tracking information is available, the order will be automatically completed 60 days after the dispatch time.